Terms of use

Casa Dabba is only a hosting platform. Each kitchen prepares, sells, delivers and charges for its own food. For anything about an order (delivery time, food quality, missing items, payment or refunds), please contact the kitchen directly on WhatsApp.

1. What Casa Dabba does

• Casa Dabba shows menus of independent home kitchens in Querétaro and helps you send your order to the kitchen on WhatsApp.
• Casa Dabba does not cook, store, pack, deliver or sell food, and is not a party to the sale between you and the kitchen.
• Kitchens are independent businesses. They are not employees, agents or partners of Casa Dabba.

2. Orders, delivery and payment

• An order is only confirmed when the kitchen replies to you on WhatsApp.
• Prices, dishes, offers and availability are set by each kitchen and may change.
• Delivery is arranged by the kitchen through third-party apps (such as Uber or DiDi). The delivery fee is set by that app at booking time.
• You pay the kitchen directly (cash or bank transfer). Casa Dabba never receives your payment.

3. Not our responsibility

To the extent allowed by law, Casa Dabba is not responsible for:

• delays, cancellations or problems with delivery;
• food quality, taste, quantity, hygiene, ingredients or allergens;
• wrong, missing or damaged items;
• payments, refunds or disputes between you and a kitchen.

Please raise any issue directly with the kitchen. If you think a kitchen is acting unfairly or unsafely, you can tell us and we may remove it from the platform.

4. Allergies and dietary needs

Dish descriptions are written by the kitchens. If you have an allergy or special diet, ask the kitchen before ordering.

5. Ratings

Ratings and comments are from customers. We may hide ratings that are fake, abusive or not about the food or service.

6. Your information

• When you send an order, your name, WhatsApp number, address (for delivery), location (only if you share it), and order details are sent to that kitchen and saved in Casa Dabba’s order records so we can count orders and bill kitchens.
• We don’t sell your information. Your order details on this phone are kept only until you close the page.
• To ask us to delete your information, contact us on WhatsApp.

7. For kitchens

• Kitchens pay a one-time listing fee of $500 MXN, plus a 3% commission on each order. Each month’s bill is the sum of the 3% fees of that month’s orders, sent by email and paid in full at the end of the month. Payments go by bank transfer to Casa Dabba’s HSBC account, CLABE 021680040712094239, with the kitchen name as concepto.
• Kitchens are responsible for their food, hygiene, any permits required, accurate prices and descriptions, delivery and customer service.
• Kitchens with more orders may be shown higher on the platform.
• Casa Dabba may remove a kitchen that doesn’t pay its fees, receives repeated complaints, or breaks these terms.

8. Changes

We may update these terms. The date above shows the latest version. Using Casa Dabba after a change means you accept the new terms.

9. Contact

Questions about an order: contact the kitchen directly on WhatsApp (the number is on its page).

Questions about Casa Dabba, help with the app, or kitchen-owner support: message us on WhatsApp at +91 83318 92194.